UAE's #1 Wall Art E-commerce Site

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Return and Exchange Policies

Because every sticker/ decal is made to order, we do not accept returns. However, if there is noticeable damage to your item due to transit or manufacturer defect, we will allow a return and we will pay the return shipping.

A replacement item may be ordered at a discount at the discretion of walliv.com.

DISCLAIMER: Walliv is not responsible for misapplication, substrate adhering issues or damages caused during installation. If you are not comfortable installing, we recommend hiring a professional painter or wallpaper hanger that is familiar with wall decals and stickers. check the installation instructions page.

Returning Damaged / Defective Items

In cases of damage or defect within 14 calendar days of receiving the goods, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
 

If the damage/defect cannot be verified over the phone or via email contact, the item may be required to return to Walliv for inspection before a determination can be made as to the state of the product. 

Walliv responsible for paying collection/delivery fees if we found out that the item is damaged / defective, otherwise the customer is responsible for paying collection/delivery fees AED 50 within UAE on products that are sent back to us for exchange. 

Please contact our customer care team at support@walliv.com or call our customer care +971 4 361 8533 and our team will take care of your request.
 

Product Liability

Our vinyl wall sticker art decals stick to most smooth and flat surfaces including painted drywall, glass, and mirror. We cannot guarantee that our sticker art decals will stick to surfaces that are highly textured or painted with certain water-based (porous) paints and/or flat matte finishes. User discretion is advised.

Damaged Products

It happens... In the event that the customer damages a portion of their sticker decal during installation, we will replace the damaged portion at a 50% discount and the customer will be responsible for paying collection/delivery fees AED 50  within UAE.

Cancellation Policy

-Standard Processing orders may be canceled within 24 hours.
-Rush Processing orders and orders placed with expedited shipping cannot be canceled, as they are immediately entered into our production system for manufacturing.
-All cancellations must be authorized by a walliv representative.

Customer care hours:
Please contact our Customer Care team during business hours for immediate assistance:

Email us at support@walliv.com
Call us at: +971 4 361 5833

Saturday- Thursday 9 AM to 6 PM (UAE time)
Friday we will ensure to respond within 24 hours.

Happy shopping!

 

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